Welcome to On-Cloc (the "Service"), a service management and time tracking application developed by
Kushu Software (the "Company," "we," "us," or "our"). By accessing or using the On-Cloc mobile application,
web portal, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Use (the "Terms").
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.
1.1 Binding Agreement
These Terms constitute a legally binding agreement between you (the "User," "you," or "your") and Kushu Software.
By creating an account, accessing the Service, or using any features, you acknowledge that you have read, understood,
and agree to be bound by these Terms, as well as our Privacy Policy.
1.2 Eligibility
You must be at least 18 years of age or the age of majority in your jurisdiction to use the Service.
By using the Service, you represent and warrant that you meet these eligibility requirements.
1.3 Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes through the Service,
by email, or by posting an updated version with a new "Last Updated" date. Your continued use of the Service after
such changes constitutes acceptance of the modified Terms.
2. Service Description
2.1 Overview
On-Cloc is a comprehensive service management platform that provides:
Time Tracking & Attendance
Check-in/check-out functionality with location tracking
Task Management
Job card creation, assignment, tracking, and completion
Service Tickets
Customer service request creation and management
Location Services
GPS-based geo-fencing, location verification, and tracking
Project Management
Service project allocation and scheduling
Mobile & Web Access
Cross-platform availability via mobile applications and web portal
2.2 User Types
The Service supports multiple user types with different access levels:
Super Administrator: Full system access and configuration
Administrator: Administrative functions within assigned scope
Manager: Team and project management capabilities
Service Officers/Technicians: Field service and task execution
Observers: Read-only access for monitoring
2.3 Service Components
Mobile Application:
Real-time location tracking
Work attendance management
Task and job card management
Offline functionality with synchronization
Client profile access
Background service for continuous tracking
Web Portal (portal.on-cloc.app):
Comprehensive administrative dashboard
User and role management
Project and ticket management
Reporting and analytics
System configuration
Web API (webapi.on-cloc.app):
RESTful API endpoints for integrations
Secure authentication and authorization
Data synchronization services
3. Account Registration and Security
3.1 Account Creation
To use certain features of the Service, you must:
Provide accurate, current, and complete registration information
Have a valid email address and phone number
Be enrolled by an authorized administrator within your organization
Verify your device through the device registration process
3.2 Account Credentials
You are responsible for:
Maintaining the confidentiality of your username and password
All activities that occur under your account
Notifying us immediately of any unauthorized use
Using strong passwords and enabling two-factor authentication (2FA) when available
3.3 Device Registration
The Service requires device registration and verification. Each device must:
Be registered with unique device identifiers
Undergo verification before full access is granted
Maintain active status through periodic status updates
Comply with device security requirements
3.4 Service Officer Profiles
Field service users must maintain:
Accurate contact details and location information
Current service desk assignments
Valid designation and authorization levels
Updated profile information
4. Location Services and Tracking
4.1 Location Tracking Features
The Service uses location services for:
Check-in/Check-out: Verifying attendance at designated locations
Geo-fencing: Ensuring tasks are performed within approved areas
Task Tracking: Recording location during task execution
Route Tracking: Monitoring service officer movements during work hours
Background Tracking: Continuous location updates while checked in
The Service is provided "as is" and we do not guarantee continuous, uninterrupted, or error-free operation.
14. Payment and Billing
14.1 Subscription Model
Access to the Service may require:
Organizational subscription
Per-user licensing fees
Feature-based pricing tiers
Custom enterprise agreements
14.2 Billing Terms
Your organization is responsible for:
Payment of applicable fees
Maintaining current billing information
Timely payment according to agreed terms
Taxes and other charges
14.3 Price Changes
We reserve the right to:
Modify pricing with advance notice
Introduce new pricing tiers
Offer promotional pricing
Discontinue pricing plans
14.4 Non-Payment
Non-payment may result in:
Service suspension
Feature limitations
Account termination
Collection activities
15. Disclaimers and Warranties
15.1 "AS IS" Service
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability
Continuous availability
Error-free operation
15.2 No Location Guarantee
We do not guarantee:
GPS accuracy or precision
Real-time location updates
Location availability in all areas
Compatibility with all devices
15.3 Data Accuracy
We do not warrant:
Accuracy of user-provided data
Completeness of information
Timeliness of data synchronization
Absence of data loss
15.4 Device Compatibility
We do not guarantee:
Compatibility with all devices or operating systems
Performance on older devices
Compatibility with future OS versions
Support for all device features
16. Limitation of Liability
16.1 Damages Limitation
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KUSHU SOFTWARE SHALL NOT BE LIABLE FOR:
Indirect, incidental, special, or consequential damages
Lost profits, revenue, or business opportunities
Data loss or corruption
Service interruptions or downtime
Third-party actions or services
Unauthorized access to your account
16.2 Maximum Liability
Our total liability shall not exceed the greater of:
Fees paid by your organization in the 12 months preceding the claim
$100 (One Hundred Dollars)
16.3 Exception
Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
16.4 Basis of Bargain
You acknowledge that these limitations are essential elements of the agreement between you and Kushu Software.
17. Indemnification
17.1 Your Indemnification
You agree to indemnify, defend, and hold harmless Kushu Software, its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
Your use or misuse of the Service
Your violation of these Terms
Your violation of any law or regulation
Your violation of rights of third parties
Your content or data uploaded to the Service
Your negligent or wrongful conduct
17.2 Defense Control
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.
These Terms are provided in English. Translations may be provided for convenience, but the English version controls.
20.9 Electronic Communications
You consent to receive electronic communications from us, and agree that such communications satisfy legal requirements for written communications.
21. Compliance and Regulatory
21.1 Labor Law Compliance
The Service is designed to help organizations comply with labor laws but:
Your organization is responsible for legal compliance
Features must be configured according to local regulations
We do not provide legal advice
Consult legal counsel for compliance requirements
21.2 Data Protection
The Service is designed with data protection in mind:
We implement appropriate security measures
We process data according to our Privacy Policy
Your organization is the data controller
We act as data processor
21.3 Export Controls
You agree to comply with all applicable export and import control laws and regulations.
21.4 Industry-Specific Regulations
If you are in a regulated industry (healthcare, finance, etc.), you are responsible for ensuring your use of the Service complies with industry-specific regulations.
22. Updates and Amendments
22.1 Service Updates
We may update the Service to:
Add new features and functionality
Improve performance and reliability
Fix bugs and security vulnerabilities
Update designs and user interfaces
22.2 Mandatory Updates
You may be required to install updates to:
Continue using the Service
Maintain security and compatibility
Access new features
22.3 Beta Features
We may offer beta or experimental features:
Beta features are provided "as is"
Beta features may be unstable or incomplete
Beta features may be modified or discontinued
Feedback on beta features is encouraged
23. Accessibility
23.1 Accessibility Commitment
We strive to make the Service accessible to users with disabilities and endeavor to follow accessibility best practices.
23.2 Accessibility Feedback
If you encounter accessibility barriers, please contact us at systems@on-cloc.app.
24. Children's Privacy
The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
25. International Use
25.1 Global Access
While the Service may be accessed globally, we make no representation that:
The Service is appropriate or available in all locations
Content complies with laws of all jurisdictions
Features comply with all local regulations
25.2 Local Compliance
If you access the Service from outside Uganda, you are responsible for compliance with local laws.
26. Security
26.1 Security Measures
We implement reasonable security measures to protect the Service and your data, including:
Encryption of data in transit and at rest
Authentication and authorization controls
Regular security audits
Access logging and monitoring
26.2 Security Incidents
You must promptly report any security vulnerabilities or incidents to systems@on-cloc.app.
26.3 No Absolute Security
No system is completely secure. We cannot guarantee absolute security of your data or account.
27. Mobile Application Specific Terms
27.1 Mobile License
The mobile application is licensed, not sold. Your license is subject to:
These Terms
App store terms (Google Play, Apple App Store)
Device and OS requirements
27.2 Mobile Updates
Updates may be delivered:
Automatically through app stores
Requiring manual user action
With changes to features or functionality
27.3 Mobile Data
Use of the mobile application may consume:
Mobile data for synchronization
Battery for background services
Storage for offline data
Device resources for location tracking
27.4 Push Notifications
The app may send push notifications for:
Task assignments
Status updates
Important alerts
System messages
You can manage notification preferences in device settings.
28. Contact Information
For questions, concerns, or notices regarding these Terms, please contact:
BY CREATING AN ACCOUNT, ACCESSING, OR USING THE ON-CLOC SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE AND OUR PRIVACY POLICY.