ON-CLOC SUPPORT
Find the right starting point for your question, or get in touch with our team.
ACCOUNTS & ACCESS
For an account, portal address or device approval, contact your organisation's administrator or service provider. They manage access to your records.
Contact supportNever send passwords or verification codes by email.
ON-CLOC FIELD APP
Some cached records and supported actions work offline. Reconnect to synchronise queued changes and access information that isn't cached.
On-Cloc on the App StoreFor Android access, ask our team.
SERVPAL
Ask your service provider for a ServPal account and app access. ServPal needs an internet connection and does not currently support accounts requiring two-factor sign-in.
About ServPalFor questions about your service or payment, contact your provider.
CONTACT SUPPORT
When reporting a problem, include the app name, your device type and the steps that led to the issue. Please don't send passwords or verification codes.
Hours: Mon - Fri, 9 AM - 5 PM; Sunday, 9 AM - 1 PM.