01 / 09
Tickets & jobs
Capture service requests, organise tickets and follow job cards and assignments as work progresses.
FIELD SERVICE, IN SYNC
Bring great service into focus.
From the first request to the finished job, On-Cloc brings your office, field teams and customers together.
Built for the people behind every service call.
GOOD SERVICE
IS A TEAM EFFORT
01
For the officePlan and coordinate
02
For field teamsGet the work done
03
For customersStay in the loop
THE ON-CLOC PLATFORM
More clarity.
Less chasing.
Keep the details that matter close at hand, whether you're coordinating the day, working on site or following a service request.
02 / 09
Checklists & time
Follow assigned checklists, record attendance and keep timecards and schedules in view.
03 / 09
Assets & stock
Look up equipment, scan supported codes, review service records and keep track of inventory.
04 / 09
Travel & work sites
Plan trips, review itineraries and manage the places and schedules connected to work.
05 / 09
Customer experience
Give customers a place to request service, follow jobs and share feedback with ServPal.
06 / 09
Reports & billing
Review operational reports, invoices and payment records in the places they belong.
07 / 09
Sales visits
Find sales outlets, record visits and review sales activity when available to your role.
08 / 09
Production
Follow production orders and batches and record inspections when available to your role.
09 / 09
Notifications
Keep track of work and customer updates in your inbox. Push alerts depend on device settings and service configuration.
Features available to you depend on your organisation's setup and your account permissions.
HOW IT WORKS
From the first request to a job well done.
A clearer service journey starts with giving each person the right information at the right time.
Meet the people it connects- 01
A request comes in
Capture the issue and the details your team needs to get started.
- 02
Your team gets to work
Coordinate assignments, follow job cards and record the work along the way.
- 03
Customers stay in the loop
Customers can follow requests and jobs, review billing records and share feedback.
BUILT AROUND YOUR PEOPLE
One service journey.
Everyone has a place.
Different perspectives, connected by the work you do together.
See the bigger picture.
Use the On-Cloc web portal to coordinate tickets, people, equipment, reports and the details behind your service operation.
Explore On-ClocTake work with you.
Give technicians a mobile view of their tickets, jobs, checklists, attendance and travel, wherever the day takes them.
Discover the field appMake service feel simple.
With ServPal, customers can request help, follow their jobs, review invoices and tell you how the work went.
Meet ServPalTAKE ON-CLOC WITH YOU
Two apps.
One connected journey.
From the field to the customer, the right information is closer when everyone has a place to find it.
FOR FIELD TEAMS
THE FIELD APP
On-Cloc
Tickets, job cards, checklists and more, made accessible from your mobile device.
An authorised organisation account is required. Some cached records and supported actions are available offline; reconnect to sync.
App StoreLooking for Android? Ask our team about access.
FOR CUSTOMERS
THE CUSTOMER APP
ServPal
Request service, follow jobs, review invoices and share feedback with your service provider.
A provider-created account and an internet connection are required. Billing records are shown; payments are arranged with your provider.
Find out about ServPalAlready a customer? Ask your service provider for access.
GOOD TO KNOW
Questions?
We've got answers.
Still wondering if On-Cloc is right for you? We'd be happy to help.
Talk to our teamWho is On-Cloc for?
On-Cloc supports service organisations, their office and field teams, and their customers. Accounts and available features are managed by the organisation using the platform.
Can the field app work offline?
Some cached records and supported actions are available offline. An internet connection is needed for setup, uncached information and synchronising queued changes.
How do customers use ServPal?
ServPal is for customers of service providers using On-Cloc. Ask your provider for an account and access instructions. An internet connection is required. Accounts requiring two-factor sign-in are not supported in the current ServPal version.
Can customers pay an invoice in ServPal?
ServPal lets customers review invoices and payment records. Payments are arranged with the service provider; the app does not process payments.
How do I find out about pricing?
Tell us about your team and what you need. We can discuss the current options, pricing and next steps with you.
LET'S TALK SERVICE
Ready for a clearer way to work?
Whether you're exploring On-Cloc or need a hand getting started, we'd love to hear from you.
Phone+256 754 022 700
Find us2/F Victor House, Kitintale
2573 Port Bell Road, Kampala, Uganda
HoursMon - Fri: 9 AM - 5 PM
Sunday: 9 AM - 1 PM